445 West Gray, Norman, Oklahoma (OK)       800-852-4548    405-364-2400
Help

The following are answers to some of our most commonly asked questions. For additional help, click here to visit our online customer service, email us at comments@bettylousflowers.com or call us toll free at 800-852-4548 (local call 405-364-2400.)

What are your hours?
How can I contact you?
Can you deliver my order today?
How do I pay for my order?
Are there any delivery charges or tax?
What areas do you serve?
What about substitutions?
What about orders going outside of the U.S.?
How do I cancel my order?
Is the arrangement in the photo exactly what will be delivered?

What are your hours?
We are open Monday through Friday, 8:00 am to 5:00 pm (cst) and closed on Saturdays and Sundays. (May be open on Saturday for special occasion)

How can I contact you?
You can also email us anytime at comments@bettylousflowers.com or call us toll free at 800-852-4548 (local call 405-364-2400.) You can also contact us via our online customer service, just click here. For questions regarding an order, please have your Netticket number available.

Can you deliver my order today?
Orders for delivery in the Norman, Oklahoma (OK) area are eligible for same day delivery if received by 2:00 pm (cst). Orders for delivery after 2:00 pm (cst) will be delivered the following day. Fresh fruit basket orders for delivery in Norman should be in by 11am for same day delivery.
Orders for delivery outside the Norman area are eligible for same day delivery if received by 11am in the recipient's time zone. Cutoff times for same day delivery may vary during busy floral holidays.

How do I pay for my order?
We accept all major credit cards, including Visa, MasterCard, American Express and Discover. If you have an account with our shop you may pay by entering your account number when ordering.

Are there any delivery charges or tax?
All orders are subject to sales tax of 8.5%. Orders for delivery in our local area will be charged $6.95 to $15 for delivery, based on the recipient's delivery location. Orders outside our local area will be charged $8 for delivery and wire service relay.

What areas do you serve?
Our shop serves the following areas: Norman, Moore, Noble and Goldsby. We do have reliable florists in Oklahoma City, Purcell, Yukon, Edmond and towns further away that we relay orders to.

What about substitutions?

Not all flowers are available year-round. Some flowers are seasonal or only available regionally. Where they are not available, the closest substitute will be used. Some plants are only available during certain seasons or in certain regions. In such case, we will substitute the closest type of plant at an equal or higher value. Some containers during holidays may not be readily available, and in such case a similar container will be used. If you do not want any part of your order substituted as needed, please mention this when ordering.

What about orders going outside of the U.S.?
To place an order for delivery outside of the US, please call us at least 24 hours before your requested delivery date. There are special conditions and pricing that applies to international orders.

How do I cancel my order?
To cancel your order, please call us at 800-852-4548 (local call 405-364-2400.) Have your Netticket number available for us to facilitate your request quickly.

Is the arrangement in the photo exactly what will be delivered?
Each bloom is unique, therefore no two arrangements will be exactly identical. The style, types of flowers, arrangement of the flowers and container will be the same or similar (see "What about substitutions?" above). The photos are provided as a guide for you and the designer of your arrangement.